FAQs

Ask us anything! The more you know about
Messages Plus Answering Service, the more
confident you’ll be in how our services can
benefit your business! If you don’t find the
answer you’re looking for, chat with us live
by calling 1-800-776-4448.

  • How much does the service cost?

    Whatever your call volume, Messages Plus has a variety of call plans to suit ...

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    How much does the service cost?

    Whatever your call volume, Messages Plus has a variety of call plans to suit your business’ needs. For more information, fill out our Contact form, and an account specialist will be in touch.

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  • What services do you offer?

    Inbound and outbound calls, emergency dispatch, voicemail services, virtual r...

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    What services do you offer?

    Inbound and outbound calls, emergency dispatch, voicemail services, virtual receptionists, and more. We offer a number of answering service solutions for your business, and we are here for you, 24 hours a day, 7 days a week.

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  • What industries do you support?

    Healthcare, plumbers, limousine services, attorneys, funeral homes, hotline s...

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    What industries do you support?

    Healthcare, plumbers, limousine services, attorneys, funeral homes, hotline services, and HVAC, just to name a few. From Fortune 500 companies to home-based start ups, we have you covered.

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  • Where is your call center located?

    Located in New York, NY, Messages Plus is proud to support clients all across...

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    Where is your call center located?

    Located in New York, NY, Messages Plus is proud to support clients all across the United States. Our operators are U.S.-based, so you can rest assured that your calls will not be outsourced to foreign countries.

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  • Do you have bilingual service?

    Yes! A Bilingual Answering Service is almost a must in today’s business...

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    Do you have bilingual service?

    Yes! A Bilingual Answering Service is almost a must in today’s business environment. Spanish-speaking callers will be at ease with our bilingual staff, and your company will have the edge it needs to stand out from the crowd.

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  • Can I customize my script?

    When you sign up for service, our Sales team will work with you to create the...

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    Can I customize my script?

    When you sign up for service, our Sales team will work with you to create the ideal script for your business. After your call handling has been programmed, you can make script changes at any time by contacting our customer support team.

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  • Can I choose my own number?

    While you are not able to select a specific telephone number, we are happy to...

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    Can I choose my own number?

    While you are not able to select a specific telephone number, we are happy to provide you with a local number in your preferred area code or a toll-free exchange for your account.

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  • How long will it take to activate my account?

    Typically, our programmers can have your account set up within 24 hours. For ...

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    How long will it take to activate my account?

    Typically, our programmers can have your account set up within 24 hours. For simple accounts, it may be possible to have you up and running on the same day that you contact us!

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  • Are you HIPAA compliant?

    Yes! We are 100% HIPAA compliant. At Messages Plus, we take information secur...

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    Are you HIPAA compliant?

    Yes! We are 100% HIPAA compliant. At Messages Plus, we take information security seriously. From dermatology to surgical practices, and everything in between, we will make sure your patients’ PHI stays protected.

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  • Who will be answering my calls?

    Our professionally-trained, virtual receptionists are ready to take your call...

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    Who will be answering my calls?

    Our professionally-trained, virtual receptionists are ready to take your calls 365 days a year. It is our goal to positively represent your business, and our quality control team regularly reviews calls to ensure that your callers receive the very best in customer support services.

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  • I don't have a number. Can I still use you?

    You do not need to have an existing business line to be on service. If you wo...

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    I don't have a number. Can I still use you?

    You do not need to have an existing business line to be on service. If you would like, you may choose to advertise the number we provide; however, should you leave service, any number provided by Messages Plus is not portable. Please keep this in mind if you plan to advertise your forward number.

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  • What is a warm transfer?

    In a warm transfer, the operator will place the caller on hold while attempti...

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    What is a warm transfer?

    In a warm transfer, the operator will place the caller on hold while attempting to connect the caller with you or your staff. When the call is answered, the recipient has the option to accept or decline the call. If the call is declined, the operator will return to the caller and complete the call.

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  • What is a cold transfer?

    In a cold transfer, the operator connects the caller directly with you or yo...

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    What is a cold transfer?

    In a cold transfer, the operator connects the caller directly with you or your staff and immediately disconnects. They do not remain on the line to wait for a response, as in a warm transfer.

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  • Can you transfer calls to me at any time?

    Yes! Calls can be transferred 24 hours a day via warm or cold transfers. If t...

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    Can you transfer calls to me at any time?

    Yes! Calls can be transferred 24 hours a day via warm or cold transfers. If there is no answer on a warm transfer attempt, your script can be programmed to end the call with a cold transfer or a reach on-call.

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  • How do you deliver messages?

    Message notification can be sent in any combination of ways: email, text or f...

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    How do you deliver messages?

    Message notification can be sent in any combination of ways: email, text or fax. If a warm transfer or reach on-call step is being utilized in your script, the operators can also leave a full message or a callback number on your voicemail.

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  • Can I have service in Spanish only?

    Yes! If you require a Spanish Answering Service, calls can be routed to our...

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    Can I have service in Spanish only?

    Yes! If you require a Spanish Answering Service, calls can be routed to our bilingual operator pool. Our Spanish virtual receptionists are all native speakers who are based in the U.S.

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  • How do you bill?

    We offer two types of answering service pricing: per-call and per-minute. Bas...

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    How do you bill?

    We offer two types of answering service pricing: per-call and per-minute. Base rates are billed in advance, while usage is billed in arrears. Your first invoice will include a pro-rated base rate for the month in which you become an active client along with the base rate for the following month.

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  • Can I change plans?

    Yes. Plan changes will be reflected the following month and are not retroacti...

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    Can I change plans?

    Yes. Plan changes will be reflected the following month and are not retroactive to the beginning of the billing cycle. To upgrade or downgrade your per-call or per-minute plan, please contact our customer service department.

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  • Is there a contract?

    Absolutely not! Our billing terms are month-to-month. Should you wish to canc...

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    Is there a contract?

    Absolutely not! Our billing terms are month-to-month. Should you wish to cancel service, simply provide us with 30 days’ written notice, and we will wrap up the account on the end-date that you specify. No contracts gives you the freedom and flexibility to successfully manage your small business’ needs.

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  • How does the free trial work?

    It’s easy! When you’re ready to get started on our free answering...

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    How does the free trial work?

    It’s easy! When you’re ready to get started on our free answering service trial, just contact our Sales team. They will take down your call handling and message delivery methods, and our programming department will set up your account. Once programming is complete and we have contacted you with your forward number, you’ll have two weeks or 200 minutes to utilize the free service, whichever comes first.

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  • I have a few businesses. Can they share billing?

    If you would like your businesses to be billed under the same invoice, we wi...

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    I have a few businesses. Can they share billing?

    If you would like your businesses to be billed under the same invoice, we will need to set up one business as the primary campaign with additional businesses added as sub accounts. Each sub account incurs a fee that will be noted on your invoice. Usage is totaled for all businesses so that all accounts are considered part of the same call plan.

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