Answering Service FAQ

  1. What is an answering service? - An answering service is a fully-staffed call center providing comprehensive telephone services for your business without you having to actually be there. Professional answering service operators answer your incoming telephone calls live, using your business name. Your call-center operators can either answer your calls for you, or forward them to the location of your choice. Messages are accurately taken and disseminated to you in a timely fashion. You can also access your voicemail account through 24-hour remote access, and you can call in to your telephone number to receive text messages from our operator staff. Your messages can be sent to you via email, fax or SMS text.
  2. Will an answering service work for my home business? - Choosing an answering service means you receive the benefits of a world-class business address while working from anywhere in the world, including your home office. All of your calls will be transferred to you using a switchboard system, and you can either opt to receive live calls, or have those calls routed directly to your voicemail system. Your professional answering service operators will be happy to take messages for you, or retrieve your voicemail, then forward you the messages in whichever manner you would prefer. If your home office expands into a new location, no need to worry. Your answering service remains the same.
  3. Will an answering service work for my small, medium or large business? - Your business will flourish with the aid of a specialized, highly skilled answering service. Through call forwarding and messaging services, your business will appear to your clients as though it operates on a large scale. You can do business anywhere you want without the need to have a stationary office. A professional answering service attendant answers every one of your incoming phone calls using your business name. Your incoming answering service messages will be taken and delivered by the methods that you choose. Your incoming telephone calls can be forwarded to any number that you choose, or can be sent to your voicemail account. Answering services are a cost-effective and professional way to keep your business delivering the highest quality of service.
  4. How does an answering service handle my telephone messages? - If you are not able to receive your calls, your answering service operator will direct your callers to your answering service voicemail, or to your personal or business voicemail system, per your instructions. You can also choose to receive text messages via email or fax. With an operator always on the line waiting to answer your calls, your customers will get that individualized service they deserve.
  5. How do I manage my Answering Service Account? - You can easily call in to either a customer service telephone number, or into your business telephone number to make changes to your answering service preferences and set up your answering service account instructions. Don’t forget that the customer service department is also happy to answer your questions regarding billing and account upgrades.
  6. How long does it take to have an account activated and start service? - Typically, your account can be set up and activated within 24 hours. With a simple account, it is even possible to have your answering service up and running the same day you contact us!
  7. Does this Answering Service offer its services nationwide? - Yes! Part of the benefit of an answering service is the ability to answer and forward calls anytime, anywhere. Your answering service works with local, national and international businesses.
Learn More About Our Answering Service FAQLearn More About Our Answering Service FAQ