Business Fax Service FAQ

  • Can I send faxes to any fax machine? - Yes. You can send faxes to any fax machine across the United States or overseas, through any Microsoft application – and your faxes will always be encrypted for your business security.
  • How long are my received faxes stored? - Any faxes you receive will be stored for thirty days in your email account, and your faxes will remain for an indefinite period in your online fax records listing.
  • Can I send faxes from any application? - Yes. Your fax capability is integrated with Microsoft Windows. As soon as your system is set up, you will see a fax icon on your Windows applications. Once you click on that icon, your documents will be converted easily into a fax, and sent to any number in the U.S. or abroad.
  • Can I block junk faxes? - Of course! Unlike a traditional fax machine, your online fax account allows you to block any junk faxes just the way you block spam from reaching your email inbox. Less wasted paper, and one less thing to think about.
  • How can I electronically sign faxes? - Adding an electronic signature to your faxes is done in seconds just by clicking your mouse. Once you have a scanned image of your signature saved to your computer, you can insert the image into your documents almost as if it is a stamp. Then, fax away! And remember that with your secure system, your John Hancock is safe.
  • How can I broadcast faxes to multiple people? - Broadcast faxes are a breeze, as easy as creating groups in your online fax account, then choosing the appropriate group once you are ready to fax.
  • Can I also receive phone calls on my fax number? - If you decide to opt for the full online service upgrade, you will be able to use your number for both fax and voice calls. This is a great solution for the small business, interested in conserving costs, but still maintaining professionalism and ease of use. Not only will the system send and receive faxes, but your online application can dial, forward, record voicemail, and screen calls for you. It’s one-stop for personal assistance.
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