Mobile Technology Breeds Better Answering Services

"Gadget Devices and Technology Creates Personal Mobility, and the Need for a Good Answering Service for Business Professionals..."

Right now we are experiencing the second generation of mobility in the business world. Fifteen years ago, laptop computers introduced a whole new level for business people to be mobile and work remotely.

Today’s “PDA” type devices lead by the Apple i-phone are making people ultra-mobile. The start of these devices was just about 10 years ago when 3Com (and later Palm,) introduced the Palm Pilot. For the first time, people could take all their contact notes, phone numbers, and email addresses on the road or out to lunch without all the hassle of packing up the laptop.

There is a limit to true mobility with a laptop because of the burdensome process of undocking, packing up the cords and wires, finding the laptop briefcase, etc. Today’s laptops are not that much lighter than they were 5 years ago. Even with everything in your laptop bag, you may only have 2 or 3 hours of battery life for intense use. (Not very mobile!)

It’s not just the new devices like the Blackberry Bold leading to more daily business trips. People are spending more time out of the office in general because they feel totally comfortable they are not missing important business by being out of the office. Remotely, they can send email and even large attachments.

Especially in small business, if people are spending more time out of the office, and the $4 gas prices we saw a year ago very quickly led to more people working from home, a professional answering service becomes essential not just to maintain an image of professionalism but to properly service accounts and close sales.

A good answering service or call center can be turned on and off quickly, and day to day instructions can be forwarded to the service accepting the calls.

Daughter home unexpectedly from college? Grab your Palm, i-Phone, or Blackberry, turn on the answering service and out the door you go. The answering service can be instructed to take messages for most callers and the caller in most instances will have no idea they are speaking to an answering service, but what if your most important client calls in? In this instance, the call center can be instructed to transfer the call from your best customer to you wherever you may be.

The ability to get out of the office with a PDA and the freedom that brings, may be one of the most important reasons to have a good call center / answering service. A $400 PDA is useless if you customer calls into an answering machine when you are at the beach, and you lose the customer.

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