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A HPAA Compliant Answering Service
Live Telephone Answering Service
Phone: 1-800-776-4448
HIPAA Answering Service
When it comes to state-of-the-art, secure care for your medical practice, look no further than a HIPAA answering service. HIPAA compliant operators are aware of the sensitive nature of healthcare concerns, and are trained to always maintain the highest level of confidentiality for your patients' benefit. A HIPAA answering service is a seamless solution to safeguard your patients' well-being, while remaining committed to the reputation your practice has earned for superior customer care.
Your HIPAA answering service is available 24-hours a day, 7-days a week, including holidays, to field all of your incoming calls. When your office is overly busy and calls are missed, they can be routed to your answering service so that no patient has to remain on hold for an extended period of time, and all callers receive the personal attention they deserve. With the employment of an answering service, there is no need to hire additional staff to handle your large volume of calls. Instead, HIPAA answering services are a cost-effective means to bring your clients the best possible care, whether you are working with another patient, or out of the office.
Designed with stability and security in mind, your HIPAA answering service's live operators are always responsible and reliable, they are patient with your clients, and they are trained to deal with any type of caller – from irate to those needing emergent care. Caring call center operators will pre-screen your callers to ascertain their needs in detail, and all messages will be relayed back to you or your office via encrypted email or fax. With a team of people waiting to answer your incoming calls, you will never miss an opportunity to show your patients how much your practice values their health and well-being.
Your answering service can be tailored to your and your clients' needs. Operators can make outbound calls to your clients to make sure they have received prompt care from staff at your office. Inbound callers who are leery of sending personal information via email or fax give their information in detail to the answering service, who will relay it via phone securely to the practice. Operators can also call to check on patients following surgical procedures, or act as an additional support system with check-in calls for children of sick parents.
The bottom line is, your patients' privacy is the number one concern of a HIPAA answering service. You can feel confident knowing that their information will never be compromised, and all callers will receive the same level of care you would provide them in-office. Whether a physician, hospital, nursing home, pharmacist, rehab, or otherwise, HIPAA answering service staff take a proactive role in your patients' outstanding care.
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