Messages Plus
Nationwide Business Answering Service
Live Telephone Answering Service
Phone: 1-800-776-4448
Answering Service Employees
The hardest place to find good help is at an answering service. Answering service employees are as a whole a nightmare. There are more horror stories involving answering service employees than in any other industry. The reason for this is that the job of an answering service employee is very difficult. When you couple that with the fact that generally, the answering service is a very low paying industry, you have the ingredients for a disaster. In addition the fact that an answering service is open twenty-four hours a day, seven days a week, means that it attracts a different type of employee.
If you ask any answering service owner what their biggest problem is, the number one answer, without fail, would be answering service employees. The challenge of finding the right mix of people to answer phone calls is something that most call centers have to deal with almost on a daily basis. Some service try gimmicks such as flex scheduling, work at home opportunities and part time shorter shifts. Although these methods so work, they create a whole new set of headaches.
At Messages Plus, answering service employees are paid at a higher rate. Message Plus operators are actually unionized employees. Although it seems difficult to pay operators more, the investment is more than worth the price. Higher pay attracts better answering service employees, allowing the service to be more selective as to who is hired. In addition, higher pay reduces turnover. This saves the high cost of employee acquisition that is a major expense at most answering services.
With a reduced rate of turnover, that means that employees stay longer. A more tenured employee is a more skilled employee. A higher skilled employee equals reduced time per call. Reduced call time equals a more efficient scheduling matrix, which actually reduces payroll. The fact that one of the highest paid average of answering service employees has the most impressive payroll average in the industry. Messages Plus has discovered the formula for success for answering service employees. The key is treating the employee well. This in turn has the employee treat the caller well. A happy answering service employee is one of the best employees that one can have.
Answering Service Today