Answering Service Redundancy and Backup

Our answering service uses a database management system that requires a special strategy to back up data, and also monitor it for consistency and content. This works very well in our call center where there is not always the ability to separate the computer operations from those of the analysts. This concept can also be used for user files such as those on a network file server.

To add to this backup plan, we also have a network of backup servers that are a duplicate of the production server. Performing a disk-to-disk backup before the full tape backup is another means of disaster prevention which allows a tape backup failure and still provides the opportunity to completely recover a hard drive in the event of a crash.

Our backup server networks are an investment in the future of our answering service and are how we protect your information in case of any computer failure in our data center. Our backup servers also act as:

  • A reporting server which maximizes the speed of the production server giving our answering service operators quicker access to your information and a faster answering rate.
  • Test servers to implement any new call center software or upgrades before we integrate them into our operator terminals.
  • A Fail over if the main servers goes down.

Our backup methods have the advantage of providing complete redundancy on both servers so that fail over in the case of one going down is easy to accomplish. They are also able to check the consistency of data, and will not allow corrupt files from loading onto the backup server.

When used for reports, it will have the added benefit of showing any problems or inconsistencies more quickly. Our entire backup network exists to make sure your account information is safe and we never go down.

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